Our policy is valid for a period of 14 calendar days from the date of the purchase. We do offer refunds or you can return the product for an exchange. If the period of 14 days has lapsed since the purchase, we can't, unfortunately, offer you an exchange.
The following criteria must be met to qualify for an exchange:
- Product is defective
- Product is not as described
- Product must be in original packaging
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange.
Proof of purchase
To complete your exchange, we require a receipt, purchase order or other proof of purchase.Please note that without the aforementioned proof of purchase, we will not do an exchange.
Sale and clearance items
Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
You will need to attach a pre-paid return shipping label to the package and mail it to the address on the shipping label. You will not need to pay for shipping.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.
All exchanges will be subject to a 15% restocking fee.
Returns, Refunds, Exchanges
Contact Customer Service about returns for products purchased on selfhealthsolutions.com or selfhealthlife.com.
Self Health Solutions Customer Service
Phone: (833) 733-2033 ext 701
If you have any questions about this Policy, please contact us.
This document was last updated on June 5, 2019